ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

Phishing alert 05th of Dec - AVIS - UNIVERSITE LIBRE DE BRUXELLES - HELPDESK
Phishing with a false request: a request saying that: "Your account may be blocked after several fraudulent login attempts. Sign in to: Sign in to unlock " or click here... Do not answer it !!!

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Roundcube Webmail
Roundcube Webmail is a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

Planned outage for ownCloud on Tuesday 11/12 between 15:00 and 22:00
It is mandatory to perform ownCloud updates and upgrades to reach version 10.x, supported by the latest synchronisation agents. Therefore we plan some maintenance windows. The last one will be on Tuesday 11/12/2018 between 15:00 and 22:00.

Phishing alert 05th of Dec - AVIS - UNIVERSITE LIBRE DE BRUXELLES - HELPDESK
Phishing with a false request: a request saying that: "Your account may be blocked after several fraudulent login attempts. Sign in to: Sign in to unlock " or click here... Do not answer it !!!

Viewing "mailheaders" of email messages
Each message that you send or receive contains some additional information in the so-called "message headers", such as who it was sent from, who it was sent to, the computer it was sent from, through which mailservers the message was transferred (and possibly delayed), etc. Most mailprograms such as Outlook and Mac Mail allow you to visualize this information.

Setting up Mail in Mac OS X v10.5+
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.

Accessing your university email
When an email is sent to your university email address, it is delivered onto the university's mailserver. You have several options to consult your messages, and to send new messages.

Exchanging files using Anonymous FTP
The anonymous FTP-server can be used to exchange files with other members of the VUB/ULB or the outher world without having to exchange passwords of personal accounts.

©2008 • Université Libre de Bruxelles • Tel.: 02/650.37.37 • support@ulb.ac.be