ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

Phishing alert 9th of Augst - BERICHT VAN UNIVERSITE LIBRE DE BRUXELLES HELP DESK
An e-mail address "Help Desk" is sending around an e-mail in excellent dutch, titled 'BERICHT VAN UNIVERSITE LIBRE DE BRUXELLES HELP DESK' and has a so-called "Expanding limit link". Do not click this link! The link directs you to a fake website where you so-called have to sign in with your personal data!

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Roundcube Webmail
Roundcube Webmail is a webmailclient that you can use to consult your VUB/ULB mailbox from any computer that is connected to the Internet.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Phishing alert 9th of Augst - BERICHT VAN UNIVERSITE LIBRE DE BRUXELLES HELP DESK
An e-mail address "Help Desk" is sending around an e-mail in excellent dutch, titled 'BERICHT VAN UNIVERSITE LIBRE DE BRUXELLES HELP DESK' and has a so-called "Expanding limit link". Do not click this link! The link directs you to a fake website where you so-called have to sign in with your personal data!

Creating a personal homepage (web) at VUB/ULB
Members of the VUB and ULB are offered the possibility to manage their own personal website at the university.

VNC access from outside VUB/ULB currently disabled
Due to critical security issues with RealVNC, all access to VNC (port 5900) from outside the VUB and ULB is currently prohibited, until further notice.

IT maintenance on 03/08/2018: important disruptions planned
Due to extensive computer maintenance, all ULB/VUB IT services as well as Internet and Intranet networks will be completely unavailable on Friday, August 3, from 08:00 to 12:00. In case of prolonged interruption of services, we will inform you via social networks.

©2008 • Université Libre de Bruxelles • Tel.: 02/650.37.37 • support@ulb.ac.be