ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

Short network interruption on May 23 at 17:00
An operation on the SISC datacenter network infrastructure will be performed Tuesday May 23 at 17:00 to increase bandwidth to/from services. A very short network interruption is planned for a limited number of services. No impact is foreseen on services availabilities.

Phishing alert: 17 May - Attention---quota Email dépassé
The latest phishing lures you into believing you need to upgrade your account in order to receive email (quota exceeded). DO NOT RESPOND to this and other phishing messages. Also don't be fooled by the sender's name or email address and the website being a look-a-like of the university's Webmail service.

Virus alert 4 May - "C'est votre facture" downloads cryptolocker virus
We advise users to be wary of scanned documents or (fake) invoice/payment requests that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Short network interruption on May 23 at 17:00
An operation on the SISC datacenter network infrastructure will be performed Tuesday May 23 at 17:00 to increase bandwidth to/from services. A very short network interruption is planned for a limited number of services. No impact is foreseen on services availabilities.

Phishing alert: 17 May - Attention---quota Email dépassé
The latest phishing lures you into believing you need to upgrade your account in order to receive email (quota exceeded). DO NOT RESPOND to this and other phishing messages. Also don't be fooled by the sender's name or email address and the website being a look-a-like of the university's Webmail service.

Wireless network inside the buildings at the VUB
In many public indoors locations - amonst which the library, the CSB and the various "Student Cafés" - you will find two Wireless networks: VUBnet or VUBnext, and Eduroam.

"Heartbleed" bug compromises secure websites
A recently disclosed bug in software frequently used by web- and other servers compromises the security of those servers, including the data that is stored on them. Server administrators are urged to verify if their servers are affected, and if so update the software on those servers.

How to determine the Operating System of your computer
The Operating System is the backbone of your computer, it's what allows you to work on your Computer. Sometimes you need to know which Operating System your computer is running. Here's how to find out how you can do that.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

Solving the winmail.dat file problem
If you are recieving the winmail.dat file

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