ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

Planned outage for ownCloud on Friday 23/11 between 15:00 and 17:00
It is mandatory to perform ownCloud updates and upgrades to reach version 10.x, supported by the latest synchronisation agents. Therefore we plan some maintenance windows. Impacted service: No access to ownCloud services, i.e. no access to the web interface and no ownCloud client synchronisation.

Phishing alert 31th of Oct - BERICHT VAN UNIVERSITE LIBRE DE BRUXELLES HELP DESK
An e-mail address "Help Desk" is sending around an e-mail in excellent dutch, titled 'BERICHT VAN UNIVERSITE LIBRE DE BRUXELLES HELP DESK' and has a so-called "Expanding limit link". Do not click this link! The link directs you to a fake website where you so-called have to sign in with your personal data!

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Planned outage for ownCloud on Friday 23/11 between 15:00 and 17:00
It is mandatory to perform ownCloud updates and upgrades to reach version 10.x, supported by the latest synchronisation agents. Therefore we plan some maintenance windows. Impacted service: No access to ownCloud services, i.e. no access to the web interface and no ownCloud client synchronisation.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

Email configuration for Outlook 2010/2007
You can use Outlook to receive and send email with your university's email address.

Accessing your university email
When an email is sent to your university email address, it is delivered onto the university's mailserver. You have several options to consult your messages, and to send new messages.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

The anti-spam systems used by the university
On the university's mailservers several systems against the growing problem of unsolicited e-mail are implemented.

Temporary loss of the Hydra storage on Wednesday October 18th
An maintenance operation on Wednesday October 18th on the Hydra storage lead to an access loss from the compute nodes. The storage was again online at 16:46. We expect that some running jobs failed during the storage access interruption. Please check your jobs that completed between 16:20 and 16:50 for errors in the output or error files. Sorry for the inconvenience.

©2008 • Université Libre de Bruxelles • Tel.: 02/650.37.37 • support@ulb.ac.be