ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

IT maintenance on 03/08/2018: important disruptions planned
Due to extensive computer maintenance, all ULB/VUB IT services as well as Internet and Intranet networks will be completely unavailable on Friday, August 3, from 08:00 to 12:00. In case of prolonged interruption of services, we will inform you via social networks.

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

IT maintenance on 03/08/2018: important disruptions planned
Due to extensive computer maintenance, all ULB/VUB IT services as well as Internet and Intranet networks will be completely unavailable on Friday, August 3, from 08:00 to 12:00. In case of prolonged interruption of services, we will inform you via social networks.

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Keeping your Mailbox to a reasonable size
Messages that are sent to you, are (temporarily) stored on the mailserver. If the total amount of messages on the server exceeds your quota, you won't be able to receive new mail until you reduce the total size of your mail on the server.

Configure an iPhone or iPad for consulting email
You can consult your mailbox on the university's mailserver with an iPhone or iPad by configuring an account and specifying the servers of the university.

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

©2008 • Université Libre de Bruxelles • Tel.: 02/650.37.37 • support@ulb.ac.be