ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

VUB Intranet and VDI interruptions 20 and 23 August
Due to power cuts in building M (Campus Etterbeek) a number of ICT systems (among which the VUB Intranet and VDI) will be unavailable on Sunday 20 August from 16h until Monday 21 August 10h and on Wednesday 23 August from 16h until Wednesday 23 August 22h. Read more...

Phishing alert: 14 August - Account Warning
The latest phishing (in English) makes you believe someone tried to access your account which requires verification of your account. DO NOT CLICK ON THE LINK OR RESPOND TO THIS MESSAGE.

Virus alert 31 July - "Invoice" likely contains malware
We advise users to be wary of scanned documents or (fake) invoice/payment requests that look like PDF's or normal documents (Word, Excel,...) but in reality contain viruses and malware, among which cryptolockers. A cryptolocker will encrypt all documents on the affected computer and attached drives, thus rendering those documents useless. So be extremely vigilant when receiving messages with attachments, from any source. DO NOT OPEN THESE ATTACHMENTS!

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Phishing alert: 14 August - Account Warning
The latest phishing (in English) makes you believe someone tried to access your account which requires verification of your account. DO NOT CLICK ON THE LINK OR RESPOND TO THIS MESSAGE.

Accessing your university email
When an email is sent to your university email address, it is delivered onto the university's mailserver. You have several options to consult your messages, and to send new messages.

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Setting up Mail in Mac OS X v10.5+
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Incoming and outgoing mailservers at the university
To send and receive your university e-mail through a specialized e-mail program (Outlook, Mac Mail), you need to configure the incoming and outgoing mailservers in your mailprogram.

My account at the university is suspended
When abuse of a computer account is detected by the system administrators, the account is suspended immediately. Before the account will be released again, users will have to take precautions to avoid the same thing happening again.

Put away unsolicited email (SPAM)
On the mailserver at the Computing Centre, all messages receive a "spam-status". You can use this information to filter unwanted email automatically.

©2008 • UniversitÚ Libre de Bruxelles • Tel.: 02/650.37.37 • support@ulb.ac.be