ULB ICT Helpdesk

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Welcome on the ICT Helpdesk

Our mission is to provide the VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documentened in our WebNotes. Other questions you can ask us using our Online Question Form. We will try to give you an answer as soon as possible.

The Helpdesk service is manned during office hours, at least between 9AM until 5PM. You can contact us by phone on 02/650.3737 or even better by e-mail to support@ulb.ac.be

 

Latest news & Items of interest

Scheduled maintenance of ULB backbone routers on Friday 25/05
The main ULB backbone routers will be updated and restarted Friday 25/5 morning between 7:00 and 8:00. A brief unavailability period is expected. Also, the main fiber between Brussels and Gosselies will be reconfigured by our supplier sometime Friday 25/5. There is a possibility telephony services might be briefly impacted. Data services should not as there is a backup link.

Upgrade of CaLi student system
In order to prepare for a major upgrade of the CaLi student system, CaLi will be inaccessible from Friday 25 May from 12 PM (noon) to Monday 28 May 12 PM (noon). The actual upgrade is planned as of Wednesday 30 May at 5 PM. Read more...

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Creating a personal homepage (web) at VUB/ULB
On May 1st 2018, personal student webpages will no longer be available on student.vub.ac.be. Your website will still be available on homepages.vub.ac.be. Please change your references and bookmarks accordingly

Office 365 Collaboration and Communication portal at the VUB
The Office 365 portal offers the VUB community the possibility to use the on- and offline Cooperation and Communication tools of Microsoft. As of 29 November 2017, members of staff who were not yet migrated to Office 365 will be transferred to Office 365 in the coming weeks.

Virus alert 4 October - Invoice requests with vub.be referrals
We advise users to be extremely vigilant with scanned documents or (fake) invoice/payment requests, etc. that look like PDF's or normal documents (Word, Excel,...), even when they appear to have been sent from a vub.be address.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

 

Most Frequently Read

Setting a Vacation message for your email with Roundcube Webmail
You can inform your email correspondents that you are away from your email by installing a so-called vacation message on the central mailserver.

Phishing alert: 25 April - Cher utilisateur de compte courriel
This phishing makes you believe your account will be deleted if you don't reply.

Automatically forward your email to another address
If you wish to receive all your email into one single mailbox, you can set a "forward" so that all your university email is automatically forwarded to another address.

Thursday May 17th between 05h00 and 07h00 there can an internet interruptions
Thursday May 17th between 05h00 and 07h00 there will be a software upgrade of the BELNET routers. This means that the internet connection can be interrupted (typically 15 minutes) during this time frame.

Centralized password management at the University
A lot of network applications at the university require you to log on with a username (NetID) and a password. You can change your password, or reset it in case you have forgotten it, through PAM, the Personal Account Manager.

Setting up Mail in Mac OS X v10.5+
You can use Mac Mail to receive and send e-mail with your university's e-mail address, even if your computer is not physically located at the university. You only need to configure an account in your Mac Mail.

My account at the university is suspended
When abuse of a computer account is detected by the system administrators, the account is suspended immediately. Before the account will be released again, users will have to take precautions to avoid the same thing happening again.

Beware of phishing emails!
Phishing is a form of Internet fraude in which cyber criminals try to persuade their victims to provide personal information. Beware of any invation you receive - by email or other - which requires you to submit personal information onto a website or to send back that information by email.

©2008 • UniversitÚ Libre de Bruxelles • Tel.: 02/650.37.37 • support@ulb.ac.be